eHarmony is a dating service for people who want long-term relationships, launched in 2000. Instead of endless swiping, it starts you off with a compatibility quiz that builds your profile, then sends you matched profiles to look through.
Support runs through the 24/7 live chat in the Help Center or the in-app help section, where the team handles account, billing, and plan questions. There is no public customer-service phone line, so live chat is the quickest way to reach someone.
Canceling is free, so the only real cost is waiting too long to do it. Turn off auto-renew the moment you decide, and you dodge the next charge.
Turning off auto-renew stops the next term, but it doesn't end your current one or pay you back. eHarmony bills the full term upfront, so you keep access until that term runs out.
Refunds are incredibly rare and generally only apply in a few states with specific cooling-off laws. If you aren't in one of those states, consider your payment final the moment you subscribe, as standard buyer's remorse won't qualify for a refund.
So the real task is stopping that next charge, and where you do it matters. Website signups go through Account Settings, then Manage Subscription, where you turn off auto-renew. App signups work differently, since that toggle never shows up on the site, so you cancel through Apple or Google Play instead. Canceling in the wrong spot is the main reason people get charged again.
Get 50% off the eHarmony 6-month Premium Plus plan as advertised. Discount applies to the subscription price only and is valid for eligible U.S. customers. This is a deal offer, so no promo code is required. Availability, pricing, and plan features may vary and are subject to change. Cannot be combined with other offers unless explicitly allowed. Taxes or additional fees may apply where required. Offer may end or be modified at any time.
Start exploring eHarmony without paying for a subscription. A free Basic Membership lets you take the Compatibility Quiz, browse compatible member profiles, and start making connections with limited messaging. It's a useful way to see whether eHarmony's approach to compatibility and dating is right for you before deciding whether to upgrade.
eHarmony Basic Membership is free with no time limit. Members can take the Compatibility Quiz, view member profiles that match their search preferences, and use limited messaging. Premium features, including unlimited messaging, full photo access, and enhanced search options, require a paid Premium Membership. eHarmony may periodically offer free trials of Premium Membership to new members, subject to the terms of the applicable promotion.
eHarmony keeps its prices hidden until you finish the personality quiz and reach the "Upgrade to Premium" page. That's on purpose, since you've already put in 20 minutes before a single number shows up. Don't buy the first price you see.
Prices change from shopper to shopper. Members report different numbers for the same plan in the same week, and even the review sites don't agree. AARP, Innerbody, Forbes Health, and Mashable each list the same three plans at different price points.
The current welcome offer on the signup page usually beats the standard price. Check what's listed there before you commit to a plan, since the introductory rate is where most of the savings sit. Once that offer expires or you renew, you pay full price, so it pays to start on the discounted term.
The welcome offer shows up only for new members, and it disappears fast. What's on your screen today won't be there tomorrow. Even so, do the math before jumping, because a "50% off" banner on a 24-month plan still means hundreds of dollars charged that same day.
There's no month-to-month option. The shortest paid term is six months, charged upfront or split into installments. For anyone unsure about staying, free Basic is the only no-cost way to keep the account open.
Finally, remember that renewals bill at a higher rate than the intro price. For a single term, turn off auto-renew in your Account Settings the day you sign up so the next charge doesn't catch you off guard.
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